I am sorry to hear that. I could understand the frustration for not doing the exam after so many efforts.
The best way to do is to go to this page
https://www.ets.org/contact/testing-pro ... akers.htmlor
If you need to speak with an ETS representative, please call 1-800-745-0269And chat in real-time with someone. Be polite but at the same time be straight on your point.
after all the students pay for the exam and they must be accountable for that and why the exam not harboring
From what you say , the glitch was totally on their side
Update us, please