My Experience with Kaplan In-Person Plus

I decided to take the Kaplan In-Person Plus course because it offered an accelerated course of study within the time frame I needed prior to take the GRE. Here are the pros and cons of the course:

Pros:
The option to take the course in 6 weeks was wonderful, although it meant dedicating all of my free time to either the class or coursework

The instructors were great teachers and engaging. In particular, Rohini went above and beyond to work with her students outside of the classroom and to help with any issues (including quant, even though she taught verbal) and offer support

The online resources are extensive and give you a lot of opportunity for practice

The customer service -- when I initially called, I didn't expect to have someone talk me through the whole process, discuss whether I should take the GRE or GMAT for business school, and then follow up later with an email. Even when I called back later to discuss issues (see below), I always found the customer service representatives willing to go above and beyond.

Cons:

"Plus" course -- the main reason I paid extra for the plus was because I was told I could have access to two extra math courses -- basic and advanced -- and that I would have three coaching sessions. I specifically asked about what would be covered with the tutor and was told we could go over whatever I wanted. First of all, there was no advanced math class in the package, although when I called customer service they signed me up for it for free since I had been told it was included. The "coaching" is discussed separately below. All in all, I did not feel as though I was getting what I was initially offered, and when I called to express my disappointment, was refunded the extra cost of the "Plus" course. I do not think it was worthwhile.

Coaching -- Although my coach was a nice lady, she admitted early on in our Skype session that she mostly taught SAT students and hadn't done anything with the GRE in awhile. I am not sure why I would be matched with someone who was unfamiliar with the test they were supposed to be helping me with. When I asked her specific questions about the test, she needed to look up the answers. I was excited when she offered to give me feedback on the essays from my first practice test, but after six weeks and several reminders from me, I had no feedback, so I called and asked Kaplan for a refund for the Plus course.

Strategy, strategy -- the course is VERY strategy heavy. While I think it is important to learn strategies for test taking, I think learning the actual content is equally, if not more important. After not seeing an improvement in my test scores despite following the course of study, I moved to a different company that focuses more on teaching the actual content, and saw a very quick increase in my score. Strategy clearly is not everything.

Limitation of online resources -- after the completion of the course, it is suggested that you continue to take practice quizzes from the quiz bank. While the quiz bank was initially awesome because of the number of questions, I soon found the explanations for the answers to be limited and quite confusing. When my score plateaued and I felt like I still didn't understand the material, I switched to a company that offered video explanations for every answer, which really helped with my score.

I was very unsure about the whole test prep and bschool application process at the start and really wanted an in-person course. While I appreciated being able to ask questions of the instructors, I am not sure this was the right course for me.

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