With information readily available on the internet, consumers now often enter the automobile retail environment with certain models and detailed specifications in mind. In response to this trend, CarStore has decided to move toward a less aggressive sales approach. Despite the fact that members of its sales personnel have an average of 10 years of experience each, CarStore has implemented a mandatory training program for all sales personnel, because ___________

(A) the sales personnel in CarStore have historically specialized in aggressively selling automobiles and add-on features
(B) the sales personnel in CarStore do not themselves use the internet when making their own purchase decisions
(C) CarStore has found that most consumers do not mind negotiating over price
(D) information found on the internet often does not reflect sales promotions at individual retail locations
(E) several retailers that compete directly with CarStore have adopted “customer-centered” sales approaches