The accelerated adoption of customer reviews indicates a more enlightened approach to handling negative comments- that is, the______________ that occasional negative reviews do not hurt sales.

We recognize that a few negative comments do not hurt if we have a recognition of the positive ones

D is the answer

Notice how D is written in British English language (the spelling) which, considering GRE is an American standard test, I do not think is possible to see such spelling in the official exam.

From this we do know that this is NOt a good question


Regards